Privacy policy

Last updated: 16 September 2026.

This policy explains how South Melbourne Personal Trainers handles information supplied through this website when you ask about personal training in South Melbourne or nearby areas.

Information supplied with an enquiry

The enquiry form requests your name, email address and phone number. Some forms also ask whether losing five or more kilograms is a goal. Your submission includes the page address and a generated submission reference used to identify the request. A hidden spam field and, when enabled, a Cloudflare Turnstile response help protect the form from automated abuse. Hosting and security services may also process connection information, such as your IP address, browser details and request logs.

Why information is used

Enquiry details are used to respond, discuss the training you are seeking, arrange follow-up and maintain a record of the conversation. Relevant details may be shared with a trainer involved in responding to your request. Technical information supports website operation, security and reliable enquiry delivery. Please avoid sending detailed medical records through the initial form; relevant exercise information can be discussed through an appropriate channel before training.

Service providers and disclosure

Website hosting, security, communication and enquiry-management providers may process information to deliver these functions. Their processing locations depend on the services configured for the website and may include countries outside Australia. We do not sell enquiry information. Information may also be disclosed where required or authorised by law. A trainer or other provider who collects information directly may have a separate privacy policy.

Storage and retention

Reasonable safeguards are used to limit unauthorised access, misuse and disclosure, although no online system can guarantee complete security. Information is retained for the enquiry, associated service administration, dispute resolution and applicable record-keeping obligations. When it is no longer needed, it should be securely deleted or de-identified, subject to lawful retention requirements and the operation of backups.

Cookies and technical features

The supplied website does not include advertising trackers or a visitor analytics system. Security features may use technical browser information to operate. If additional tracking or materially different information handling is introduced, this policy should be updated to describe it. Browser settings can affect whether some technical features function correctly.

Access, correction and privacy concerns

You may request access to or correction of your enquiry information, ask about deletion, or raise a privacy concern through the website enquiry form. Identify the request as a privacy matter and provide enough information to locate the record. Identity may need to be checked before information is released or changed. Some records may need to be retained by law. We will explain any relevant limitation and seek to resolve complaints; where applicable, unresolved privacy complaints can be referred to the Office of the Australian Information Commissioner.

Policy changes

The date above identifies this version. Material changes to collection, use or disclosure will be reflected in an updated policy. This policy describes website enquiries and does not replace any separate privacy information provided when a training service begins.